Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.
FAQs
Understanding the Claims Process | Allianz Global Assistance? ›
Gather any documents that support your claim. This might include receipts, official reports, medical records, photos, or other required documents. Our claims experts will closely review these documents to fully understand your situation and confirm your losses, so it's important to gather as many details as possible.
How do I use Allianz Global Assistance? ›Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.
What are the steps in processing a claim? ›- Connect with your broker. Your broker is your primary contact when it comes to your insurance policy – they should understand your situation and how to proceed. ...
- Claim investigation begins. ...
- Your policy is reviewed. ...
- Damage evaluation is conducted. ...
- Payment is arranged.
For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.
How long does Allianz take to process a claim after? ›Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.
How does Allianz pay out claims? ›You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.
What is Allianz Global Assistance? ›Allianz Global Assistance is available to help you with any overseas medical emergency. You can contact Allianz Global Assistance 24 hours a day, seven days a week.
What are the 4 phases of the claim process? ›The insurance claim life cycle has four phases: adjudication, submission, payment, and processing. It can be difficult to remember what needs to happen at each phase of the insurance claims process.
What is the key to successful claims processing? ›It all begins with the initial patient check-in and collection of personal and insurance details. Accurate and complete information is a claims processing best practice. Registration information includes demographics, name, policy type, policy number, and group number.
What is the claim settlement process? ›Claim settlement is one of the most important services that an insurance company can provide to its customers. Insurance companies have an obligation to settle claims promptly. You will need to fill a claim form and contact the financial advisor from whom you bought your policy.
Does Allianz give full refunds? ›
Good news – you can purchase a plan, read it cover to cover, and if you aren't completely satisfied, you can request a refund within 15 days of your purchase, as long as you haven't started your trip yet or initiated a claim.
Does Allianz pay out? ›As soon as your claim is processed, we will make payment; however, please be aware that it may take up to 10 working days for the money to show up in your bank account due to bank transaction timelines.
Does Allianz Global Assistance cover cancellation? ›Allianz Travel Insurance plans can reimburse you for lost trip expenses if you must cancel your trip for one of the covered reasons named in your plan.
Is Allianz easy to claim? ›Claims made easy
At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.
The time limit set for the claim settlement process by the IRDAI is within 30 days of raising the claim. Most insurance companies settle the claims within 10 days. Read on to know everything about the claim settlement process.
What does authorized claim status mean? ›Authorized: Claim Item in authorized status has been reviewed by Claims Processing staff and is approved to pay but another Claim Item on the same Claim is in suspended status.
What is not covered by Allianz travel insurance? ›Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)
How do I claim on Allianz insurance? ›Submit you claims online through MyHealth app or portal - there is no need to complete any forms. Simply login via browser or use the MyHealth app to submit and track your claims.
How do I file a claim with Allianz travel? ›Attn: Travel Claims Dept. Alternatively, if you prefer filing by phone, call Allianz Travel at 1-888-497-6992.
Can you add flight insurance after booking? ›The short answer is: It's not too late! You absolutely can buy travel insurance after booking your trip. However, it's always best to purchase insurance as early in the process as possible.