Frequently Asked Questions (2024)

Frequently Asked Questions for High Deductible Health Plans, Health Savings Accounts, and Health Reimbursem*nt Arrangements

Thank your for your interest in learning more about High Deductible Health Plans (HDHP) with a Health Savings Account (HSA) or a Health Reimbursem*nt Arrangement (HRA). Each health plan has unique features. For complete details refer to the individual plan brochure, available on the Federal Employees Health Benefits Program (FEHB) website.

For a quick comparison chart showing the differences between an HSA, an HRA, and a Health Care Flexible Spending Account (HCFSA), use the Comparison Chart for HSA, HRA and HCFSA .

To view all plans available in your area,use theOPM Tool to Compare Plans by ZIP Code

High Deductible Health Plans (HDHP)

  • A High Deductible Health Plan (HDHP) is a health plan product that combines a Health Savings Account (HSA) or a Health Reimbursem*nt Arrangement (HRA) with traditional medical coverage. It provides insurance coverage and a tax-advantaged way to help save for future medical expenses.

    The HDHP/HSA or HRA gives you greater flexibility and discretion over how you use your health care dollars, because the funds can be used to cover qualified medical expenses that are not covered by your health plan.

  • HDHPs may have a higher annual deductible than traditional health plans. For 2021, an HDHP in the FEHB Program has a minimum annual deductible of $1,400 for Self Only coverage and $2,800 for Self Plus One/Self and Family coverage (the deductible amount is indexed every year).

    HDHPs in the FEHB Program have annual out-of-pocket limits which do not exceed $7,000for Self Only coverage and $14,000 for Self Plus One/Self and Family coverage.

    Service delivery in the HDHP program within the FEHB Program may be offered with a: Preferred Provider Organization (PPO), Health Maintenance Organization (HMO), or Point of Service (POS) plan. The health plan determines eligibility for a Health Savings Account (HSA) or a Health Reimbursem*nt Arrangement (HRA).

    Depending on the HDHP you elect, you may have the choice of using either in-network and or out-of-network providers. Using in-network providers will save you money. With the exception of preventive care, the annual deductible must be met before the plan benefits are paid. In-network preventive care services are provided at no cost.

    • If your medical expenses are generally low, you should definitely consider an HDHP.
    • If you would benefit from reducing your taxable income by contributing to your HSA, you should consider an HDHP.
    • If you would like to save for medical expenses in the future or qualified medical expenses not covered by the health plan (Lasix, orthodontia), you should consider an HDHP.
    • If your in-network medical expenses would trigger the catastrophic limit, you may also want to consider an HDHP, if the nature of those expenses is such that you continue to pay out-of-pocket costs in your traditional plan even after you hit your traditional plan's lower catastrophic limit. This can happen because traditional plans may exclude drug and other costs from their catastrophic limits but an HDHP cannot. With an HDHP, once you hit the catastrophic limit, there is no out-of-pocket expense for covered in-network services.

    There are a number of steps FEHB members should take to assist them in making an informed decision as to whether or not an HDHP/HSA or HRA is the right health program option for them.

    • Determine the premium you would pay out of your pay check.
    • Review the drug and other costs not applied to catastrophic limits under a traditional plan.
    • Review the plan design elements: deductible, out-of-pocket limits, the amount the plan contributes to your HSA, known as the "premium pass through," or the amount the plan credits to your HRA.
    • Subtract the annual plan contributions from the annual plan deductible to determine your true out-of-pocket cost (also known as your “net deductible”).
    • Review the eligibility considerations for an HSA. If you are not eligible for an HSA would you accept an HRA?
    • Ask yourself if you are in a financial position to be able to pay the annual net deductible amount required (depending on Self Only deductible or Self and Family deductible) should you or a family member require a high medical cost service in the early months of the plan year,
    • Determine if you would benefit from making additional tax-deductible voluntary contributions reducing your overall taxable income.
    • If you are between the ages of 55 and 65, determine whether or not your financial situation will allow you to make "catch up contributions". Currently, catch up contributions are allowed up to $1,000 over the IRS maximum contribution limit.
    • Review the listing of the new health care plans available where you live or work, at OPM Tool to Compare Plans by ZIP Code.
  • The premiums are similar to the premiums for many plans' lowest option but the plan contributes some money from the premium, the "premium pass through," to your HSA. For exact premium amounts you must contact the individual plans offering the HDHP option. Review OPM Tool to Compare Plans by ZIP Code to learn more about new health care plans available.

  • When you are enrolled in an HDHP, you will not have to pay more than the plan's annual catastrophic limit of no more than $7,000 for in-network Self Only coverage and $14,000 for in-network Self Plus One/Self and Family coverage, including the deductible.

    It is important to remember once the catastrophic limit is met, you will not incur additional out-of-pocket covered medical expenses, including doctor visit co-payments and prescriptions which may be excluded from a traditional plan's catastrophic limit.

  • No, several HDHPs are offered through the FEHB Program.

  • GEHA and Mail Handlers are nation-wide indemnity type plans will offering an HDHP with both in-network and out-of-network benefits.

  • Your out-of-pocket expenses for covered medical services are limited to the catastrophic in-network limit of $7,000 for Self Only coverage and $14,000 for Self Plus One/Self and Family coverage. It is important to remember once the catastrophic limit is met, you will not incur additional out-of-pocket covered medical expenses, including doctor visit co-payments and prescriptions which may be excluded from traditional plans catastrophic limit.

HDHP: Obtaining Information

Health Savings Accounts (HSA): The Basics

  • A Health Savings Account allows individuals to pay for current health expenses and save for future qualified medical expenses on a pre-­tax basis. Funds deposited into an HSA are not taxed, the balance in the HSA grows tax free, and that amount is available on a tax free basis to pay medical costs.Your voluntary contributions to your HSA reduce your taxable income. When you enroll in an HDHP, the health plan determines whether you are eligible for a Health Savings Account (HSA) or a Health Reimbursem*nt Arrangement (HRA) based on the information you provide.

    • Your own HSA voluntary contributions are tax-deductible. Your own HSA contributions are either tax-deductible or pre-tax (if made by payroll deduction). See IRS Publication 969.
    • Interest earned on your account is tax-free
    • Tax-free withdrawals may be made for qualified medical expenses
    • Unused funds and interest are carried over, without limit, from year to year
    • You own the HSA and it is yours to keep - even when you change plans or retire
    • Your HSA is administered by a trustee/custodian
  • An HSA plan may save you money through lower premiums, tax savings, and money deposited in your account which can be used to pay your deductible and other out-of-pocket medical expenses in the current year or in the future.

  • Generally qualified medical expenses will be determined by the plan in conformance with FEHB law and Section 213. See IRS Publication 502 for a list of qualified medical expenses. Please note some insurance premiums cannot be paid for by HSA funds.

  • The IRS defines qualified medical expenses. See IRS Publication 502 for a list of eligible expenses. However, not all insurance premiums are qualified medical expenses even though they are stated in the IRS Publication 502.

  • Yes. Your HSA funds are invested. Depending on which HSA plan you are enrolled in, the interest rate and payment of interest will vary. Most HSA Trustees have higher earning investment opportunities once a threshold balance is accumulated. Your earnings are tax free.

  • Yes. Your funds will accumulate without a maximum cap. However, the annual limit you can contribute to the HSA may not exceed the maximum contribution amount set by the IRS , plus "catch up" contributions for those ages 55 to 65.

  • You own your account, so you keep your HSA, even if you change health plans or leave Federal Government. However, if your HSA was fully funded and you leave the HDHP during the year, then you will have to withdraw some of the contribution from the account. You must pay income tax on your excess contributions and income tax on any earnings of the excess contribution. There is no 20% penalty on excess contributions.

    If you no longer are enrolled in an HDHP you are not eligible to make contributions to your HSA, but you may request withdrawals for qualified medical expenses.

  • Yes, there are administrative fees which vary by plan. Most health plans pay for the monthly administrative charges for members, but other fees associated with banking may apply (e.g., cost of checks, transfers, overdraft fees).

  • First, you must elect a high deductible health plan. Generally, once the plan receives your enrollment, the plan will mail you an information packet which includes forms for you to complete and return to the plan. When the plan receives the completed forms, the plan will notify its administrator of the HSA. The HSA administrator will then set up your account and your health plan will deposit "premium pass through" payments into the account.

  • All plans offering an HDHP are required to have a financial trustee who can administer the HSA. However, you may choose to keep the funds with the health plan’s trustee or move to the financial institution of your choice. The health plan does not pay for the monthly administrative fees or other fees when you use a different HSA trustee than your health plan has established.

  • Yes. A Federally chartered credit union qualifies under Treasury Regulations as a trustee/custodian. However, you will need to check with your specific credit union. If your credit union functions as an HSA trustee/custodian, you can work with them in two ways:
    1) Submit your additional voluntary contributions, and 2) transfer funds from the trustee/custodian selected by your plan to the credit union.

  • You can invest the money in your HSA in bank accounts, annuities, certificates of deposits, stocks, bonds, mutual funds, certain types of Bullion or Coins (please see section 408(m)(3) of the IRS Code). However, your HSA custodian or trustee may offer only some of these types of investments.

  • The money market account portion of your HSA is normally insured by a Federal institution (e.g., FDIC, NCUA, etc.) Other types of investments, for instance, stocks, bonds and mutual funds, are subject to normal investment risk.

  • Your HSA would pass to your surviving spouse or named beneficiary tax free. If you are unmarried and do not have a named beneficiary, the money is disbursed to your estate and is subject to any applicable taxes.

HSA: Contributions

HSA: Coverage

HSA: Eligibility

HSA: Withdrawal

HSA: IRS Tax Questions

Health Reimbursem*nt Arrangements (HRA): The Basics

  • An HRA is an employer-funded tax-sheltered fund to reimburse allowable medical expenses. HDHP members who do not qualify for an HSA, will be provided an HRA. There is no additional paperwork needed for enrollment into the HRA.

    1. Tax-free withdrawals for qualified medical expenses
    2. Carryover of unused credits from year to year as long as you remain enrolled in the same health plan
    3. Credits in an HRA do not earn interest
    4. Credits in an HRA are forfeited if you leave Federal employment or switch health insurance plans
    5. Your HRA may be administered by the health plan.
  • First, you must enroll in a High Deductible Health Plan. Depending on which HDHP you choose, the HDHP may send you an enrollment questionnaire. You must complete the questionnaire and return in to the plan. The plan will then set up the fund and contribute your deposits for each month you are enrolled. In most cases, plans credit the full annual amount at the beginning of the year.

  • An HRA may save you money through both lower premiums and tax-free medical reimbursem*nts.

  • If you retire and remain in your health plan, you may continue to use and accumulate credits in your HRA. If you terminate employment or change health plans, only eligible expenses incurred while covered under that health plan will be eligible for reimbursem*nt, subject to timely filing requirements. Unused credits are forfeited.

  • Yes. Your credits accumulate without a maximum cap as long as you remain enrolled in the same health plan.

  • Technically, this isn't money in an account, but a health reimbursem*nt arrangement you use to reimburse qualified medical expenses for yourself and your enrolled dependents.

  • Generally, there are no set-up or administrative fees but you need to check with your individual plan for detailed information on possible costs.

  • You may apply for reimbursem*nt from your HRA for any qualified medical expenses incurred during the period of time you were enrolled in the HDHP and HRA. Your requests for reimbursem*nt are subject to timely filing requirements. Any remaining funds will be forfeited. Please note if the plan credited the entire HRA funds at the beginning of the year, you will be responsible for returning the overpayment for the number of months remaining in the plan year.

HRA: Contributions

Limited Expense Health Care Flexible Spending Accounts (LEX HCFSA)

HRA: Coverage

HRA: Eligibility

  • You are eligible for an HRA if you are enrolled in an HDHP and:

    • You are enrolled in Medicare,
    • You are covered by another non-HDHP health plan, or
    • You are not otherwise eligible for an HSA.

HRA: Withdrawal

HRA: IRS Tax Questions

Questions relating to HDHPs, HSA, HRA and Health Care Flexible Spending Account (HCFSA)

Questions Relating to Retirees and Military Veterans

Retiree and Early Retiree

Military Veteran

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Frequently Asked Questions (2024)

FAQs

Frequently Asked Questions? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

What are common FAQ questions? ›

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

How do you use frequently asked questions? ›

How to write a FAQ page
  1. Consider what questions customers commonly ask. You can aim to identify what questions are most commonly asked by customers. ...
  2. Categorise the questions. ...
  3. Design the FAQ page. ...
  4. Ensure it's easy to find. ...
  5. Monitor any changes in customer questions. ...
  6. Update the FAQ page regularly.
Sep 30, 2022

Why are frequently asked questions important? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

What are frequently asked questions on a website? ›

What is an FAQ page? A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey.

What are common questions to ask? ›

Questions to ask to get to know someone FAQs
  • What's your favorite way to spend a weekend?
  • Do you enjoy what you do for a living?
  • What's a book that you'd recommend?
  • Are you a morning person or a night owl?
  • What's your dream job?
  • Do you have any pets?
  • What's your favorite type of cuisine?
  • Do you have any siblings?
Dec 7, 2023

What are the most Frequently Asked Questions? ›

100 Most Asked Questions on Google in 2024
  • what to watch – 9,140,000.
  • where's my refund – 7,480,000.
  • how you like that- 6,120,000.
  • what is my IP address – 4,090,000.
  • how many ounces in a cup – 2,740,000.
  • What time is it- 1,830,000.
  • how I met your mother – 1,830,000.
  • how to screenshot on mac – 1,830,000.

How to make a good FAQ? ›

Keep it Simple & Organized

So, keep your solutions brief and to the point. Ruthlessly chop down any overly wordy answers, and break-up longer answers into easy to consume paragraphs. Instead of stuffing as many answers as possible onto a single page, think about breaking up your FAQ section into skimmable sections.

What is the short form of Frequently Asked Questions? ›

FAQ is an abbreviation for `frequently asked questions'.

What does most Frequently Asked Questions mean? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

What are the disadvantages of frequently asked questions? ›

Cons of an FAQ

FAQ pages can also be hard to navigate, especially if they are long. It can be difficult for a user to sift through many questions to find the information they seek. It can also be challenging to write questions phrased the way a user would ask them.

What is a FAQ used for? ›

The purpose of an FAQ page is to provide quick answers to common questions that your business can anticipate. An FAQ page empowers customers to self-serve, enabling them to find solutions quickly on their own.

Is it frequently asked questions or frequently asked questions? ›

Most company websites have an FAQ — or Frequently Asked Questions — page on their website. Some may have a few FAQ pages that include questions that are commonly asked by customers. They cover product or service usage, business hours, prices, and more.

What is the frequently asked questions feature? ›

It stands for frequently-asked questions, and it's a page on a website that gives quick answers to customer questions. The idea is to keep the answers short and direct so that people find info quickly. We write it as “an FAQ”… (“an eff-ay-cue”) instead of “a FAQ” (a “fack”).

How long should an FAQ be? ›

Answers should be CCF (clear, concise, and factual)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

Are FAQs still relevant? ›

If you write clear web content that is easy to navigate and answers your readers questions, you will not need to create a FAQ. FAQs often cause your readers more frustration. Frequently Asked Questions (FAQs) can be overwhelming and leave your customers searching through a sea of content.

What are general FAQs? ›

What is General FAQ? It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

What questions to ask during a Q&A? ›

Here are some of our favorite questions in 2021:
  • What do you miss most about working in the office?
  • What's the best piece of advice you've ever been given?
  • What's your favorite book?
  • The pandemic is officially over and you can have one free ticket to anywhere in the world. ...
  • What's the strangest thing you've ever eaten?

What is Frequently Asked Questions FAQ document? ›

An FAQ page (short for Frequently Asked Question page) is a part of your website that provides answers to common questions, assuages concerns, and overcomes objections. It's a space where customers can delve into the finer details of your product or service, away from your sales-focused landing pages and homepage.

What should FAQs include? ›

Most companies have an FAQ — or Frequently Asked Questions — page on their website. This page includes a series of questions that are commonly asked by customers and cover topics including product or service usage, business hours, prices, and more.

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