Employee Resources (2024)

Resources for current and former employees

Use this site to access Human Resources materials if you’re a current or former employee unable to log in to the U.S. Bank network.

For information aboutU.S. Bank, visitusbank.com.

Employment privacy policies and notices

Former employees

Thank you for your service to U.S. Bank. We'd love to stay in touch! Visit our alumni site to stay in touch with colleagues, attend events and read about what's new at U.S. Bank.

Need help?


Get connected to the right resource by calling U.S. Bank Employee Services at 800.806.7009. The automated interactive voice response (IVR) system is available 24/7 and representatives are available to assist with more complex questions or issues (voice prompts and hours vary based on nature of your call). Representatives are available Monday-Friday (excluding holidays) from 7 a.m. to 7 p.m. CT unless otherwise noted in the chart below.

If the system recognizes the phone number you’re calling from, you’ll only need to enter your date of birth. If not, you’ll be asked to enter the first six letters of your last name, your date of birth and – if you’re a first-time caller – your ZIP code.

Certain Alight services require a password. Use your password for logging in to Your Total Rewards from a non-work computer (non-single sign on). If you forgot this password, say “I don't know it” when prompted.

Once you enter your identifying information, you’ll be directed to the main menu.

What you're calling about

What to say

Where your call goes

Pension, 401(k), investment advice, retiree healthcare and deferred compensation

Pension, 401(k), investment advice, retiree healthcare and deferred compensation

Alight
Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT

Metropass program (Twin Cities metro area only)

“Flexible spending accounts and commuter,” then “Metropass”

Alight
Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT

Dependent care and healthcare flexible spending accounts, transit, parking

“Flexible spending accounts and commuter”

Your Spending Account

Eligibility and enrollment for and questions about medical, dental, vision, hearing, life insurance and dependent verification

Health and insurance coverage”

Alight
Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT

Health Savings Account

“Health and insurance coverage,” then “HSA”

Claims and account information – Optum Bank

Change your payroll contribution – Alight
Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT

Payroll, W-2 questions

“Paycheck, HR and recruitment”

U.S. Bank Employee Services

Garnishments or child
​​​​​​​support orders

“Paycheck, HR and recruitment,” then “Garnishments and child support”

ADP Garnishment Services

Leaves of absence and
​​​​​​​disability initiation or issues

“Leave of absence and disability,” then “Initiate or update a leave of absence“

The Hartford
Representatives on call Monday-Friday (excluding holidays) 8 a.m. to 8 p.m. CT

Your pay while on
​​​​​​​leave of absence

“Leave of absence and disability,” then “Leave-related payroll questions”

U.S. Bank Employee Services

Completing, updating
​​​​​​​or verifying a Form I-9

"Paycheck, HR and recruitment,” then “Recruitment and onboarding”

U.S. Bank Employee Services
Representatives available Monday-Friday (excluding holidays) 7 a.m.to6 p.m. CT

Employment verification

"Employment verification"

The Work Number
Representatives available Monday-Friday (excluding holidays) 7 a.m. to 8 p.m. CT

Reporting a death

“Report a death”

Alight
Representatives available Monday-Friday (excluding holidays) 8 a.m. to7 p.m. CT

Garnishments or
​​​​​​​child support orders

Garnishments or child support orders

Garnishments or child support orders

Other questions related to
​​​​​​​Human Resources policies

“Paycheck, HR and recruitment"

U.S. Bank Employee Services

For equity account balances and transactions, contact Fidelity Stock Plan Services directly at800.544.9354

Employee Resources (2024)

FAQs

What is an employment resource? ›

Employee Resource Groups are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with the organizations they serve. They're usually led and participated in by employees who share a characteristic, whether it's gender, ethnicity, religious affiliation, lifestyle, or interest.

What does an employee resource group do? ›

An ERG program creates an open forum for employees who share a common identity to meet and support one another in building their community and sense of belonging. ERG programs empower these groups by offering them financial support, organizational support and access to decision-makers.

Why do companies call employees resources? ›

Why Are People Called Resources? The reason that employees are referred to as resources is that it is easier to make sense of a complex situation when you bring it down to abstract terms. If you are managing 30+ projects, you may have five project teams with five to ten people on each team.

What is an example of human resources? ›

Hiring, firing, and training are some examples of human resources (HR) responsibilities.

What are the most common Employee Resource Groups? ›

The most common ERGs are for employees who identify as BIPOC, LGBTQ, women, parents, military veterans and disabled.

Why not to call people resources? ›

When leaders think of our people as resources, they stop thinking of them as humans or people. It is depersonalizing and desensitizing. Each person has a family, a future, personal expectations and needs.

What are examples of resources? ›

Resources are anything that has utility and adds value to your life. Air, water, food, plants, animals, minerals, metals, and everything else that exists in nature and has utility to mankind is a 'Resource'. The value of each such resource depends on its utility and other factors.

What is the difference between a resource and an employee? ›

An employee exists in HR. An employee often has access to the application. A resource is a plannable resource such as a person resource (e.g. maintenance engineer), a tool or machine. A resource is used in Service, Maintenance, Manufacturing and Projects.

What are the 4 basic human resources? ›

The four fundamentals of HR are planning, recruitment, development, and retention. Essentially, human resources has to do with anything that enables the people in your organization—and therefore your business—to succeed. In this blog, we cover HR common terms and best practices.

Who is above HR in a company? ›

If we look at the organizational layers, the chief of staff definitely stands above the HR Director. The HR Director reports the progress of the HR department and other HR-related issues to C-suite executives, typically the Chief of staff.

What does HR do all day? ›

In simplest terms, the HR (Human Resources) department is a group who is responsible for managing the employee life cycle (i.e., recruiting, hiring, onboarding, training, and firing employees) and administering employee benefits.

What does employment type resource mean? ›

Resource employees are paid only for hours worked, are not eligible to receive benefits, with the exception of basic disability and workers' compensation, and do not accrue vacation leave and may not be eligible for any other forms of leave (paid or unpaid).

What is the meaning of employ resources? ›

"employ resources" is a correct and usable phrase in written English. You can use it when you want to talk about using resources, such as materials, money, people, or time, in order to achieve a goal. For example: "We need to employ all the resources necessary in order to complete this project on time."

What is a resource in the workplace? ›

In business, the term “resource” refers to anything that can be used to achieve a goal. This includes human resources like employees and managers, financial resources like cash and investments, and physical resources like raw materials, office space, or manufacturing equipment.

What does fully employed resources mean? ›

Full employment is when all available labor resources are being used in the most efficient way possible. Full employment embodies the highest amount of skilled and unskilled labor that can be employed within an economy at any given time.

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