Generally, we are responsible for losses that occur due to our negligence. However, in many instances, we are NOT responsible for power outages, voltage fluctuations, food loss, or property damage that occur due to forces outside our control, such as earthquakes and weather-related conditions including wind, rain, fog, lightning, or extreme heat. Billing, solar related issues and Non Beneficial Use requests are not handled as claims. Please contact customer service at 1-800-743-5000 for assistance with those concerns.
Types of claims may include:
- Property Damage
- Personal Injury
- Lost Wages
- Business Losses
- Miscellaneous Losses (Car rental, Hotel costs, Restaurant costs)
- Food Spoilage
For other claim programs:
Direct Payments for Community Recovery Program
If your home has been destroyed by wildfire and you would like to submit a claim, please visit our Direct Payments for Community Recovery website at www.dp4cr.com.
The Direct Payments for Community Recovery (DP4CR) Program is designed to easily and quickly compensate individuals whose homes, including mobile homes, were destroyed by wildfire. The process is conducted online and can be completed, from start to finish, on your home computer or mobile device. If you experience trouble, PG&E representatives are available to help by phone at 1-877-873-8246.
Safety Net Program
If you are a residential customer who has gone without powerfor 48 consecutive hours or greater because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a payment of $25-100,which is paid automatically about 60 days following the storm outage.
Note: Do not submit a claim form to get a Safety Net payment. Visit outage compensation.
However, you maysubmit a claim if you believe that PG&E caused a loss for which you should be compensated. You can make this type of claim using various methods, but online is the fastest way for us to process it.
