What Not to Say to Your Insurance Company's After an Accident (2024)

What Not to Say to Your Insurance Company's After an Accident (1)

When speaking to insurance after an accident, the following are things you should not say:

  • Don’t admit fault
  • Don’t say that you are not injured
  • Don’t sign any releases
  • Don’t make an official or recorded statement

One of the most common misconceptions that many individuals have after a car accident is the belief that the insurance company will want to help them obtain the money they need, especially if they were not at fault for the crash.

Quite the opposite is true in many cases. Insurance companies do not want to pay you, so they will look for any way to reduce the amount of your compensation.

When the insurance company wants to discuss what happened and who was at fault for your crash, you must be careful what you say as these insurers can use your statements against you and decrease the value of your claim.

To better help you understand what you should and should not say to the insurance company after an auto accident, we have prepared the following blog post. In it, we will walk you through the topics you need to avoid discussing, how these insurers can hurt your claim, and how an experienced accident attorney can help you take on these insurance adjusters and get you the money you need.

What You Should Not Say to Your Insurance Provider After a Car Accident

You need to remember that insurance companies are a business, and like other businesses, they want to make a profit.

By paying you out less, the more money they will make. That is why insurance adjusters will try anything they can to get you to admit fault for your car crash so that they can justify paying you less than you deserve or deny your claim altogether.

For these reasons, it is imperative that when reporting an accident to your car insurance company, you do the following:

  • Don’t admit fault.
  • Don’t say you aren’t injured. If they ask, you should be adamant that you are not sure.
  • Don’t sign any release to release your medical records without checking with your lawyer.
  • Do not accept any sort of settlement without consulting with an attorney first!
  • Don’t make any statements to the insurance company without speaking to your attorney first.

What You Should Say to Your Insurance Provider After a Car Accident

When discussing your claim with your insurance adjuster, it is best to only stick to the basics and provide them with limited information, including:

  • Your full name
  • Address
  • Telephone number
  • Where you are employed
  • Where and when the accident occurred
  • The vehicles involved in the crash
  • The identity of any witnesses

Do not discuss anything further about the accident, including how it happened or your injuries. In addition, do not provide a written or recorded statement of the accident without consulting your personal injury attorney first.

If the insurance company still presses you for further information, indicate that the investigation of your accident is still ongoing and that you will discuss the facts at a later time.

Then let them know that all future communications regarding the incident will be through your car accident attorney.

Why You Should Be Careful With What You Say to Your Claims Adjuster

The insurance adjusters have a set of rules they follow to process your insurance claim, with only one job in mind-to settle your case for as little as possible.

As their job is to protect their company’s bottom line, these insurance adjusters will try anything they can to find ways to absolve the insurance company of fault so that they will not have to pay you money for your claim.

To accomplish this goal, they will start investigating the accident and looking for ways to blame you for it in hopes of ruining your chances of securing the compensation you are entitled to. Do not make statements that can destroy your credibility or establish you were somehow at fault for the crash.

Why You Should Hire a Car Accident Attorney to Deal with Your Auto Insurance Company

What Not to Say to Your Insurance Company's After an Accident (3)

When you hire an experienced car accident lawyer to deal with the insurance company, these lawyers can take over these discussions and negotiations with the insurer for you and make sure that you do not say anything that can jeopardize your claim.

Plus, if the insurance company offers you a settlement amount, these lawyers can ensure that this offer provides you the money you need.

Quite often, insurance companies will make settlement offers within days following a car crash in hopes of taking advantage of the victim. Those car accident victims who do not have a skilled motor vehicle accident lawyer on their side believe they need to accept this money right away. In return, they receive a minimal amount that barely covers any of their losses.

When you have a lawyer fighting on your behalf, they can ensure that the amount you receive from the insurer covers the extent of your injuries, your future prognosis, and any further medical treatments you may need.

If it doesn’t, they can head back to the negotiation table and fight for a settlement that is fair to you.

Contact The Miley Legal Group Today for Help Negotiating with Insurance

What Not to Say to Your Insurance Company's After an Accident (4)

If you have been involved in a motor vehicle accident, the answer is simple-you need to hire an experienced accident lawyer.

Car accident claims are already incredibly complicated, tedious, and overwhelming. Trying to resolve these claims with your adjuster can make an already difficult situation that much more unbearable.

You do not have to tackle this complex legal battle on your own. When you contact The Miley Legal Group, our skilled car accident lawyers can take on this fight for you and provide you the legal help you need, including:

  • Going over your case in detail and answering any questions you have.
  • Determining the legal options you can pursue.
  • Investigating your car crash thoroughly and securing the evidence needed to show fault and damages.
  • Ensuring that legal motions and documents are filed correctly and before time runs out.
  • Obtaining experts such as accident reconstructionists, engineers, and doctors to substantiate your claim.
  • Handling all the discussions and negotiations with the insurance company.
  • Fighting for the fair settlement amount you are entitled to.
  • Taking your case to trial if the insurance company is unwilling to settle and going after the maximum damages you need.

Do not wait to get legal help if a car accident disrupted your life or the life of a family member.

Contact The Miley Legal Group today using the form on this page and let our motor vehicle accident lawyers fight for your rights and the justice and damages you deserve.

Author Bio

What Not to Say to Your Insurance Company's After an Accident (5)

Tim Miley is the Founder of Miley Legal Accident Injury Lawyers, a West Virginia personal injury law firm he formed in 2006. With more than 30 years of experience in personal injury law, he is dedicated to representing clients in a wide range of personal injury cases, including car accidents, trucking accidents, motorcycle accidents, brain injuries, wrongful death, and other personal injury matters.

Tim received his Juris Doctor from Duquesne University and is a member of the West Virginia State Bar and the Harrison County Bar Association. He has helped his clients win more than $10 million in personal injury verdicts and settlements and has further served the people of West Virginia by filling legislative roles in the state’s government since 2004.

LinkedIn | State Bar Association | Avvo | Google

What Not to Say to Your Insurance Company's After an Accident (2024)

FAQs

What Not to Say to Your Insurance Company's After an Accident? ›

The insurance representative does not need to know every little detail of your life after the accident. Don't discuss information about your family, your job, past accidents, past injuries, and anything that is not strictly relevant to your accident injury claim. Also, don't answer questions that haven't come up.

What not to say to an insurance investigator? ›

Admitting fault: Using apologetic language is enough for the insurance adjuster to assume you're admitting fault and use that against you. Even if you feel you're at fault, wait for the official investigation to prove what actually happened. Don't say things like “I'm sorry” or “it was my fault.”

How do you answer an insurance adjuster question? ›

You may provide the most basic details such as your name and contact info, the location and date of the crash, and what car you were driving. Other than that, politely decline to give more details. You have the right to refuse to answer the adjuster's questions or to consult with a car accident lawyer first.

How to answer insurance questions? ›

Don't offer an ambiguous reply such as "maybe" or "I guess so" – simply refuse to answer. Similarly, if you don't know the answer to a question, state firmly, "I don't know." Avoid discussing your injuries or your medical prognosis. Both are ongoing and subject to change as time passes.

How do I succeed a Claims Adjuster? ›

The 7 Habits of Highly Effective Independent Adjusters
  1. Habit #1: Communication. ...
  2. Habit #2: Time Management. ...
  3. Habit #3: Computer Proficiency. ...
  4. Habit #4: Integrity. ...
  5. Habit #5: Insurance Policy Knowledge. ...
  6. Habit #6: Construction/Engineering Knowledge. ...
  7. Habit #7: Determination and Will to Succeed.
Mar 25, 2019

How do I argue with my car insurance adjuster? ›

Tips for Negotiating With an Insurance Claims Adjuster
  1. Come well-prepared with supporting evidence. Records and documentation are critical components of the process. ...
  2. Calculate a full settlement amount. ...
  3. Know your bottom line. ...
  4. Beware of the first offer. ...
  5. Get the settlement offer in writing. ...
  6. Read the fine print.
Feb 17, 2023

What triggers an insurance investigation? ›

Insurance companies are more likely to investigate you when you file a large claim. Any large check that they write comes out of their profits. Therefore, they are looking for any way to escape paying for the damages their policyholder caused.

What questions do insurance investigators ask? ›

Questions Insurance Adjusters Commonly Ask in Recorded Statements
  • What is your full name?
  • Are you aware that this interview is being recorded?
  • Do I have your permission to record your statement?
  • Can I share the information we discuss with another adjuster?
  • What is your address, telephone number, and date of birth?
Mar 7, 2019

What is unethical in insurance? ›

Not investigating a claim or, in some cases, denying the claim without providing any reason. Unreasonably making demands for documents, interviews, and other information in a bid to delay or deny making payments.

What are the 3 key goals of a Claims Adjuster when settling claims? ›

Claims adjusters have three main goals when settling claims: accurate claim assessment, timely settlement, and customer satisfaction. They investigate and evaluate claims, ensuring that the claim amount accurately reflects the covered losses.

Can you disagree with insurance adjuster? ›

If you find yourself at odds with a claims adjuster over a settlement amount, it's important to advocate for the payment you deserve. Don't simply accept an offer you believe to be inadequate. Instead, arm yourself with evidence, negotiate firmly but politely, and don't be afraid to dispute their decision if needed.

What questions to ask during a Claims Adjuster interview? ›

Top 10 Claims Adjuster Interview Questions & Answers
  • How would you deal with a hostile client who is unhappy with your assessment of the damage? ...
  • How do you manage stress? ...
  • How would you approach negotiations with a client? ...
  • How do you feel about inspecting a site of an accident in the middle of the night?

What is insurance best answer? ›

Insurance is a contract, represented by a policy, in which a policyholder receives financial protection or reimbursem*nt against losses from an insurance company.

What does it mean when an insurance company calls you after an accident? ›

One of the main reasons the other driver's insurance company calls you is to try to trick you into providing evidence that the accident was your fault, that any injuries you may have suffered were minor or that you did not have any injuries at all.

What do you say when making an insurance claim? ›

When you file a claim, you'll be asked to provide some basic details, such as where and when the accident or incident took place, contact information for everyone involved and a description of what happened. You might also be asked to give an estimated cost of the damage from the accident—if you have that available.

How do I argue with my home insurance adjuster? ›

How to dispute a denied homeowners insurance claim
  1. Review your claim and coverage. ...
  2. File an appeal. ...
  3. Get another professional opinion. ...
  4. File a complaint with your state's insurance department. ...
  5. Hire an attorney.
Apr 24, 2024

What is one of the most important responsibilities of a Claims Adjuster? ›

Claims adjusters inspect property damage to determine how much the company should pay for the loss. Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims. They decide whether an insurance company must pay a claim and if so, how much.

What must the Claims Adjuster do after reviewing a claim for evidence? ›

Once the investigation is complete, the adjuster will go through your policy carefully to determine what is and isn't covered under your policy, and inform you of any applicable deductibles that may apply to your case. Damage evaluation is conducted.

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