Unable to Fly Due to Medical Reasons? Here's How to Avoid Fees (2024)

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I consider myself a nonrefundable ticket sort of person. There are very few circ*mstances in which I’m willing to shell out significantly more to book a more flexible ticket, and until recently I had never been unable to fly due to medical reasons.The cost is simply too high. I’d rather cross my fingers and hope no complicating factors arise. And usually, that works.

But sometimes, it doesn’t. Like the time I got very ill a few days before a trip, and as the illness progressed, it became clear that I would be unable to fly due to illness. I could barely stand, let alone traipse halfway across the globe. I needed to cancel, but I wanted to avoid a stiff penalty if at all possible.

Unable to Fly Due to Medical Reasons? Get a Letter from a Doctor

Enter the doctor’s note. The cost to cancel my ticket would be $200, but the airline was among those that would waive the fee if I could provide a doctor’s note.

I had the fortune/misfortune of a trip to the emergency room and multiple consultations with two different doctors, so I had a paper trail to back up my claim that I was unable to fly due to illness. The airline asked for a doctor’s note, on the doctor’s letterhead, which included some kind of statement regarding my inability to fly for medical reasons plus my name and confirmation number.

Related:

Flight-Cancellation Rights: The Ultimate Guide

Because of some tight timing (and the fact that I wasn’t up to making all those phone calls in one day), I first had to cancel the flight and incur the $200 fee, then ask the doctor to fax a note to the airline confirming I was unable to fly due to medical reasons, at which point the $200 was credited back to my account. In my case, the money now sits as credits to be used on a future flight, but since I plan on traveling with the airline in the next year, that’s just fine with me.

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How to Ask for a Cancellation Fee Waiver with a Doctor’s Note

If you need to cancel a flight due toa medical reason and are hoping to avoid cancellation fees:

  • Read the fine print or contact your airline to assess whether or not a documented medical emergency is enough reason to waive a cancellation fee.
  • Be in touch with your doctor so that he or she can vouch for you.
  • Cancel more than 24 hours in advance.
  • Ask your doctor (or a nurse or someone at the front desk) politely, and make it as easy for them as possible to provide a doctor’s note.
  • Provide the airline with as much information as possible about your medical condition, ask nicely, and follow up to check on the process of your cancellation fee waiver claim.

It’s also worth mentioning that Southwest is the only U.S. airline that doesn’t charge cancellation fees.

Related:

How to Get a Refund on a Nonrefundable Flight

How to Know If You’re Too Sick to Fly

If you’re wondering if you’re too ill to fly, you’re probably too ill to fly. Need more concrete advice? The CDC has answers: Its Before You Travel Tips page is packed with specific advice about symptoms and special considerations. For instance, if you have a temperature of 100.4 degrees Fahrenheit, a sinus infection, or any disease (including flu) that can spread easily, you should cancel your travel plans. At that point, you can reach out to the airline and reach out to your doctor to see what you can do about trying to get that cancellation fee waived.

More from SmarterTravel:

  • Healthcare Abroad: How to Find an English-Speaking Doctor or Clinic
  • Airline Fees: The Ultimate Guide
  • How to Avoid Foreign Transaction Fees

Editor’s note: This story was originally published in 2013. It has been updated to reflect the most current information.

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Unable to Fly Due to Medical Reasons? Here's How to Avoid Fees (2024)

FAQs

Unable to Fly Due to Medical Reasons? Here's How to Avoid Fees? ›

Getting a doctor's letter stating you are unable to fly due to medical reasons can save you from paying high cancellation fees. Airlines often charge these fees when passengers cancel their flights. A valid doctor's letter proves your condition, making it easier for airlines to waive these costs.

Can you cancel a flight due to medical reasons? ›

Documentation: Typically, if you need to cancel your trip due to a medical reason, you'll need to provide documentation from a qualified medical practitioner confirming the necessity to cancel the trip. This could include a doctor's note or medical records.

What happens if you can't fly due to illness? ›

Most people's best case scenario will be to obtain a credit for future travel, rather than an outright refund. Keep in mind that the airline reps do have a certain amount of latitude in what they will allow a passenger to recoup, but outright refunds are usually reserved for only the most serious situations.

How do I cancel a trip due to medical reasons? ›

If you would like to cancel your flight due to medical reasons, please contact the airline directly with a copy of your medical certificate requesting them to waive any applicable cancellation fees.

How to get a doctor's note to cancel a flight? ›

Ask your doctor (or a nurse or someone at the front desk) politely, and make it as easy for them as possible to provide a doctors note. Provide the airline with as much information as possible about your medical condition, ask nicely, and follow up to check on the process of your cancellation fee waiver claim.

What is a covered reason to cancel a flight? ›

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others.

Are there any medical reasons not to fly? ›

Let's look at some of the medical issues and physical ailments that can prevent you from flying. Cardiovascular and respiratory conditions come first. These include chronic obstructive pulmonary disease (COPD), hypertension (high blood pressure), and heart disease.

What are valid reasons to cancel a flight and get a refund? ›

Top Reasons Most People Cancel Trips
  • Injury or Illness. Sickness and injury are the top reasons for cancelling a trip. ...
  • Death. ...
  • Natural Disaster. ...
  • Acts of Terrorism/Evacuation. ...
  • Financial Default of the Travel Company.
  • Death or Hospitalization of Host.
  • Residence Damage. ...
  • Jury Duty or Military Deployment.

How do I write a letter to cancel a flight for medical reason? ›

I am writing to ask for your consideration to cancel their pending flights with you due to unforeseen medical circ*mstances. If you need additional clarification, or if additional information is required, my office will be happy to provide it. You may contact our clinic at [OFFICE PHONE NUMBER].

What happens if I can't make my flight? ›

Airlines explicitly state what happens to no-shows in their contract of carriage, which is a legal document that explains the terms and conditions of the fare. In general, if you are a no-show for your flight, any subsequent flights on the same itinerary will be canceled without a refund.

Do airlines check doctor's notes? ›

There is a chance that you could get in trouble if your airline finds out your doctor's note is fake. You may be asked to leave the plane, and you could also face legal penalties. It is important to be honest with your airline and provide them with accurate information.

What qualifies for trip cancellation insurance? ›

Some examples of covered reasons could be: Sickness, injury, death, or quarantine of a member of your travel party. A delay that causes you to miss or interrupt any part of your covered trip due to weather, mechanical reasons, or travel advisory.

What happens if you miss a flight due to medical reasons? ›

Depending on the airline's policies, they may be willing to refund you, or at least be willing to waive the cancellation fee if you had to cancel your flight ahead of time. Check your airline's policies to see if a documented medical emergency is enough reason to waive their cancellation fee.

Can I cancel a flight due to medical reasons? ›

Ask your doctor (or a nurse or someone at the front desk) politely, and make it as easy for them as possible to provide a doctor's note. Provide the airline with as much information as possible about your medical condition, ask nicely, and follow up to check on the process of your cancellation fee waiver claim.

What is an example of a doctor's note for an airline refund? ›

Doe, a patient under my care, suffered a serious injury that rendered him unable to travel on his planned date. As his attending physician, I can attest to the severity of his condition and the urgent need for him to receive medical treatment.

Do I need a letter from my doctor to fly? ›

You may also require medical clearance to fly with certain preexisting conditions or if you require special in-flight accommodations for medical reasons. Regulations may vary from airline to airline, so travelers and their physicians should check with the airline's medical department.

Does travel insurance cover flight cancellation due to illness? ›

Common covered reasons for trip interruption are injury or sudden illness to you or a traveling companion, severe weather en route to or at your destination, a family death or a life-threatening emergency at your home.

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