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Page 1 Reviews 0 - 5
MarieQuartzsite, AZ
Verified purchase
Claims HandlingCoveragePriceStaff
Reviewed May 14, 2024
Filed a claim for a loss under whole home insurance and it was handled promptly and proficiently. Staff was friendly and helpful and kept me informed. I had to replace my AC and the insurance covered the whole amount minus my deductible. I was so pleased I told all my friends that they should get this very affordable insurance for their home too.
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DevanshGainesville, GA
Verified purchase
Customer ServiceClaims HandlingCoveragePricePunctuality & SpeedStaff
Reviewed May 13, 2024
I've been a customer of Lemonade Home Insurance for over a year now, and I must say, their service is truly top-notch. From the moment I signed up, the process was seamless and straightforward. The user interface on their app is intuitive and easy to navigate, making managing my policy a breeze. What sets Lemonade apart is their commitment to transparency. They clearly explain what is and isn't covered by my policy, leaving no room for confusion. I appreciate their effort in making insurance terms understandable for everyone. Their claim process is also commendable. When I had a water leak issue in my home, Lemonade's team was quick to respond. The claim was handled efficiently, and I was pleasantly surprised by the speed of their service. I highly recommend Lemonade Home Insurance. Their excellent customer service, transparent policies, efficient claim handling and competitive pricing make them stand out in the insurance market.
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AlbertLa Puente, CA
Verified purchase
Customer Service
Reviewed Dec. 1, 2023
We had a water leak from under our slab home. We reported it and the next day they had an adjuster here surveying the damage. Within a week, they deposited into my account the the funds for the repairs. I was very impressed with the great customer service they provided and the ease of the process. I would recommend Lemonade a million times over!!! Thank you!
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JosephDenver, CO
Verified purchase
Customer ServiceClaims Handling
Reviewed July 6, 2023
Filed a claim for a special assessment from my building, sent documentation through email and had Lemonade get in contact with my HOA management company. Claim went through and overall satisfied with the experience. I would recommend Lemonade because of ease of use. Sometimes is nice to talk in the phone with someone, and they do call you occasionally but most communication happens through email.
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ShankarWaukesha, WI
Verified purchase
Customer ServicePunctuality & SpeedStaff
Reviewed June 9, 2023
The end to end process was very fast and easy. Everything I could do it on app, the person was very nice and helpful, the best part was the proactive way and making sure I was heard correctly. The team intent was to help me and they did that right. Great customer experience and felt happy and I did not make any follow up calls on the matter and they got back to me on time. Thank you.
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ShawnDana Point, CA
Coverage
Reviewed May 8, 2024
Absolute scam for renters insurance. Had a slab leak last month, denied because the drinking water was leaking in foundation & never came above ground, due to us keeping water off most of the time. Plumbers had to repipe house, so no water for 4 days. Lemonade said too bad, we don’t cover it! Worst experience with Insurance I’ve ever had in almost 30 years of paying!! Paid for premiums for almost 7 years! Buyer Beware!! It’s a SCAM!!
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ShellyMartinsville, IN
Verified purchase
Punctuality & SpeedStaff
Reviewed May 5, 2024
Cynthia W has been a delight to work with. Walked us through the process. She is knowledgeable and precise. We couldn't ask for better service. Fast and friendly is hard to come by these days, but with Cynthia and Lemonade insurance, you get it all! We recommend to everyone, young and older folks.
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Jean-BaptisteSomerville, MA
Claims HandlingCoverage
Reviewed April 19, 2024
This insurance is a total disaster, a scam, dishonest!!! I filed a claim covered under my policy and they denied it. You can only speak or chat with a robot. Don’t look at those fake reviews with 5 stars.
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JomMissouri City, TX
Customer ServiceClaims Handling
Reviewed April 16, 2024
Had a policy for 3 years, no claims. Then had a underwriting review on the house. Took 3 emails to explain to the "underwriter" what an HVAC was and I had no other heat source. Kids had a sign next to their play house that said horse. I was literally asked if I had a horse in my backyard. It took forever to explain the breaker box for my 1985 house. I had texted 1 year before to ask if they depreciated the roof replacement. The underwriter asked me to photo the "repairs done" since a claim was filed. I asked her to give the info on this claim I filed (which I never did, there was NO repair done). She was baffled and asked why I told them I had a claim.
I left Lemonade stat. Can't imagine the IQ of the children I would deal with if I actually had a claim. What a mistake I made signing with them and THANKFULLY, I had no claims to file with them. They did used a lot of emojis in their response emails. I suppose that is a positive thing today? To me, it doesn't belong in business correspondence.
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GulnaraMonmouth Junction, NJ
Claims HandlingCoverage
Reviewed April 13, 2024
We got this insurance for 2 years, we had two minor leaks in our basem*nt that we claimed, they were only partially covered, only was enough for materials really. In the end of the second year, they terminated our contract, telling we have too many claims. Really they just want get paid without covering.. Would not recommend.
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