A new report from Qualtrics compiled three surveys to gather an aggregate ranking of the top 50 companies with the highest customer service satisfaction for customers.
Two Southern-based companies rank above the pack when it comes to customer service.
A new report from Qualtrics compiled three surveys to gather an aggregate ranking of the top 50 companies with the highest customer service satisfaction.The surveys include Forbes’s Best Customer Service 2024, Newsweek’s America’s Best Customer Service 2024, and the American Customer Satisfaction Index (ACSI) 2023-2024.
With over 400,000 Americans surveyed in total,Chick-fil-A (277.43 total score) andPublix (275.91) topped the list of companies with the best customer service. Insurance company USAA (274.13) ranked third, followed by two grocery chains: Trader Joe’s (273.82) and Wegmans (266.28).
“Chick-fil-A’s successful customer service can be attributed to their company standards that all locations maintain the same high level of customer service, with employees trained to say ‘my pleasure’ instead of ‘you’re welcome,’” noted Qualtrics in its report. “Small quirks like this have helped set the fast food chain apart from its competitors and leave a positive lasting impression on customers. The Chick-fil-A corporation also has high standards for its franchise owners, allowing each owner just one franchise location to encourage a more hands-on operation.”
Several retailers and restaurant chains cracked the list, which also included banks, airlines and hotel chains.
The top 25 companies with the highest customer satisfaction are as follows:
- Chick-fIl-A
- Publix
- USAA
- Trader Joe’s
- Wegmans
- The UPS Store
- Amazon
- Ace Hardware
- Texas Roadhouse
- Pet Supplies Plus
- Costco Wholesale
- State Farm
- Alaska Airlines
- Nordstrom
- Apple
- Delta
- Chewy
- Longhorn Steakhouse
- Bass Pro Shops
- Enterprise
- Southwest Airlines
- O’Reilly Auto Parts
- Sephora
- Regions
- Sam’s Club
“Offering the best customer service is a surefire way to make your company stand out from the rest of the competition and bring in more business,” added Qualtrics. “There is a significant amount of value that companies can lose from their customers having bad or broken experiences.”
FAQs
The best answer to this question is centered around solving for customer needs — and exceeding their expectations. The hiring team wants to understand the value you place on great customer service. Give specific examples to showcase how your skills and experiences align with the company's customer service philosophy.
What is the best answer for good customer service? ›
The best answer to this question is centered around solving for customer needs — and exceeding their expectations. The hiring team wants to understand the value you place on great customer service. Give specific examples to showcase how your skills and experiences align with the company's customer service philosophy.
How does a company show good customer service? ›
Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
How do you define excellent customer service? ›
It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly, helpful and positive way. The idea is to leave a lasting impression on customers by working with them and assisting them in the best way possible.
What are the three most important qualities of customer service? ›
The three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics. Join me in exploring them in this blog, along with insights on resolving associated challenges.
What is an example of a good customer service? ›
Providing a quick response when customers ask a question or bring up a problem, showing them that their opinions are valued. Empathizing with the customer to show them you understand their perspective and appreciate them.
How do you recognize excellent customer service? ›
Recognizing good customer service in your team involves acknowledging responsiveness, problem-solving skills, empathy, and positive customer feedback. Monitor interactions, gather feedback, and reward employees who consistently excel in these areas.
What does good customer service mean to you interview questions? ›
“To me, customer service means ensuring that the client or customer has the best experience possible. I've learned that by listening to the customer's desires, concerns, and perspective, I'm able to figure out the best way to solve any issues that come up.
What are the top 3 of customer service? ›
The '3 Ps' (People-First Attitude, Technical Problem-Solving, Personal and Professional Skills) define exceptional customer service. People-First Attitude prioritizes customer needs, fostering satisfaction and loyalty.
What do you say for excellent customer service? ›
"Thank you for being our customer." "Thank you for contacting us for help. If this problem arises again, don't hesitate to reach out to us." “If you have any further questions and we're not online, you can always check out our extensive help center.”
Some other examples of great customer service include: Remembering someone's regular order as a barista. Sending out a survey after making a product change, to see what your customers really think. Staying beyond your shift to help deal with a customer's enquiry.
What is a real life example of good customer service? ›
Examples of good customer service situations
A customer needs to cancel an order, but can't find their order number: One of the best qualities of a good customer service representative is their ability to solve a problem with little information.
How do you respond to a customer service compliment? ›
Something as simple as this: Thank you for your kind words about the service we provide. We take great pride in building the best relationships with all our clients. It's wonderful to know our efforts are paying off.
