Return a purchase - Google Pay Help (2024)

FAQs

Return a purchase - Google Pay Help? ›

You can either chat with Google Pay customer support or call them using a toll-free number. Make sure you have all the details before contacting Google Pay customer support. Google will also send an email once you are done with the customer care service.

You can either chat with Google Pay customer support or call them using a toll-free number. Make sure you have all the details before contacting Google Pay customer support. Google will also send an email once you are done with the customer care service.

Thanks for the A2A. If you accidentally made a payment on Google Pay, unfortunately, there isn't a direct way to reverse it yourself. The best thing to do is to contact Google Pay customer support 7001-274463 request a refund.

Bring your phone to the store when you're returning an item bought with Apple Pay^® or Google Pay^TM and get a refund. To get your refund: Tap your phone to the payment terminal, the same way you do when you make a contactless purchase.

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days.

Finally, it's important to note that Google Pay doesn't offer buyer protection. However, in most cases this shouldn't be an issue. Google Pay is an intermediary service, and you'll be covered by your payment card's buyer protection if you use it via Google Pay.

Making a chargeback claim

Tell your card provider you want to make a chargeback claim. Your card provider is the company that sends you your statements. You can find their contact details on their website. It's best to ask in writing.

What happens if you mistakenly sent money to the wrong UPI? ›

Is it possible to receive a refund for an incorrect UPI transaction? Yes. In the event of an error or fraudulent transaction, you have the option to request a refund. You can initiate this process by reaching out to your bank or the UPI payment app you use, and they will assist you in reversing the transaction.

When will I receive the funds back? If your payment fails for any reason, you will either receive an instant refund or get the amount credited to your account within the next 5-7 working days. The timing of the refund depends on the type of payment failure you encountered while trying to add funds.

A payment refund is a process where the merchant returns the money paid by the customer for a particular service. In this process, the customer sends a refund request to the merchant, to which the merchant responds by initiating the refund process and sending money back to the customer's bank account.

Refunds are usually processed within one business day but may take up to four business days. The funds are automatically returned to your payment method. If Google denies your request, or you're outside the 48-hour window for an app, contact the app developer for a refund.

You may obtain information about your Google Wallet Balance by calling 1-855-492-5538. This information, along with a sixty (60) day history of Card Account transactions, is also available online at wallet.google.com. You will not automatically receive paper statements.