FAQs
Return something you bought in a store
Find your store receipt. Bring the receipt and the item to the store. If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal. Tip: The retailer will let you know when you should expect your refund.
How do I return a Google purchase? ›
Explore refund request options
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions. ...
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Click Submit.
To issue a refund on an order in your payments profile, follow these steps:
- Sign in to the payments profile.
- Click Customer orders.
- Click the line of any order that you want to refund.
- In the panel that opens, click Refund, or scroll down and click View full page to find the customer's order history and more details.
To reverse an accidental payment on Google Pay, you'll need to request a refund directly from the recipient. If the recipient agrees, they can initiate the refund through their Google Pay account. If they refuse or you encounter any issues, you may need to contact Google Pay support for further assistance.
Can I get cash back on a purchase with Google Pay? ›
By using Google Pay for different transactions such as payments, bill payments, and online shopping, users can earn rewards points or cashback. Reward points can be used for a variety of perks, such as discounts, certificates, or additional cashback on future purchases.
Does Google accept returns? ›
Standard return policy options
The standard return window is 15 or 30 days after receipt depending on the product (see below).
Does Google Pay have buyer protection? ›
Google Pay is an intermediary service, and you'll be covered by your payment card's buyer protection if you use it via Google Pay. In this sense it's important to note whether you're using a credit card or a debit card because each comes with different levels of buyer protection.
What is the process of payment refund? ›
A payment refund is a process where the merchant returns the money paid by the customer for a particular service. In this process, the customer sends a refund request to the merchant, to which the merchant responds by initiating the refund process and sending money back to the customer's bank account.
Can you tap Google Pay for refund? ›
Bring your phone to the store when you're returning an item bought with Apple Pay® or Google PayTM and get a refund. To get your refund: Tap your phone to the payment terminal, the same way you do when you make a contactless purchase.
How do I rollback a Google Pay transaction? ›
Successful transactions cannot be reversed. It is important to note that once a transaction has been successful, it cannot be undone. Therefore, it is crucial to double-check the details before making a UPI transaction to avoid any errors.
Important: After you sent money to a merchant, you can't cancel the transaction. If you sent money to a merchant but the transaction isn't successful, use the information below to troubleshoot.
What if I got scammed on Google Pay? ›
If you think there's been fraud or unauthorized activity on your Google Pay, contact us to report it within 120 days of the transaction date.
How to get a refund from Google Pay for a wrong recharge? ›
Here are the steps on how to request a refund for a wrong recharge from Google Pay:
- Go to the Google Pay website or app.
- Click on your profile picture in the top right corner.
- Select "Payments & subscriptions."
- Under "Budget & order history," click on the order that you want to refund.
- Click on "Report a problem."
Can I give a refund for a contactless payment? Yes. But the customer will need to accept their refund using their contactless card.
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