ISO 27001 Clause 4.2 Understanding needs & expectations of key parties (2024)

FAQs

ISO 27001 Clause 4.2 Understanding needs & expectations of key parties? ›

Clause 4.2 of ISO 27001 requires organisations to "understand the needs and expectations of interested parties". Interested parties are defined as "persons or organisations that can affect, be affected by, or perceive themselves to be affected by the organisation's activities".

To implement Clause 4.2 effectively, you should: Identify and engage with your interested parties to understand their needs and expectations. analyse and document these requirements in relation to your organisation's context and the scope of your QMS.

ISO 27001 Clause 4.2 is an ISO 27001 control that requires you to work out who is relevant to your information security management system (ISMS), what their requirements are and how the information security management system (ISMS) will meet those requirements.

ISO 9001 - Clause 4.2: Understanding the needs and expectations of interested parties.

Here are the key elements of Clause 4:

Determining the scope of the ISMS: Organizations must determine the boundaries and applicability of the ISMS by defining the information assets, processes, locations, and technologies that are within the scope of the ISMS.

Clause 4.2 is understanding the needs and expectations of interested parties and workers. An interested party can be a stakeholder, person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity.

Clause 4.2 of ISO 9001:2015 centers on “Understanding the Needs and Expectations of Interested Parties.” It emphasizes the importance of identifying and comprehending the requirements and expectations of various stakeholders who are affected by or can affect an organization's quality management system.

Clause 4.2: Understanding the needs and expectations of interested parties. The clause reads “The organization shall determine: a) interested parties that are relevant to the information security management system. b) the relevant requirements of these interested parties.

Instead of using the cumbersome term "person who has a vested interest in a project outcome", stakeholders could simply be called interested parties or interest groups. The stakeholders of a project include the project team, the sponsors, but also customers or other employees of the company.

What is the primary purpose of identifying and analyzing interested parties in ISO 27001 2013? ›

Combining this interested parties and stakeholder work with the internal and external issues you have identified in 4.1 helps lead towards a better understanding of where threats and opportunities might stem from in your information security management system.

Interested Parties according to ISO 22000 definitions are person or organization that can affect, be affected by, or perceive Itself to be affected by a decision or activity.

Interested Parties, or stakeholders, are any person, group, or entity that may be affected by a decision or change within an organisation. Interested parties may be found within the organisation, like employees, or external to the organisation, like customers.

“The organisation shall determine external and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcome(s) of its information security management system.”

ISO 27001 Clause 4: Context of the organisation

Clause 4 contains the context of the organisation. It addresses the prerequisites of implementing an ISMS successfully by understanding the relevant internal and external issues. Clause 5 focuses on the ISO 27001 requirements for adequate leadership.

The ones you need to know about are clauses 4-10 and Annex A. Clauses 4-10 list every requirement an information security management system (ISMS) must meet before it can be ISO 27001 certified. Annex A lists 114 security controls that an organization can implement to meet those requirements.

interested party. any of the people or organizations who may be affected by a situation, or who are hoping to make money out of a situation: Employees, suppliers, customers, and other interested parties are anxiously awaiting news about the takeover bid.

Employee expectations are the things that employees expect of an organization, team or role, and they're usually the basis for employee satisfaction or dissatisfaction.

Satisfying Employee Needs Will Increase Their Motivation

By undertaking business coaching meetings with their employees, a manager can get a much greater understanding of what their workers desire from their job role and also what incentives will motivate them to go the extra mile and perform to a higher ability.