How do I stop automatic payments from my bank account? | Consumer Financial Protection Bureau (2024)

You have the right to stop a company from taking automatic payments from your account, even if you previously allowed them. For example, you might decide to cancel a membership or monthly service, or you might want to switch to a different payment method.

To stop automatic payments from your account, here are the steps you can take.

Call and write the company

Call the company and tell them you are taking away your permission for the company to take automatic payments out of your bank account. The company’s customer service should be able to help you, and there might be an online form you can use. Then, follow up by writing a letter or an e-mail. When you contact the company, you can explain whether you are canceling your ongoing contract or subscription, or only changing the way you are paying them. For example, you might cancel automatic payments and decide to pay invoices when they arrive. Click here for a sample letter.

Call and write your bank or credit union

Next, call your bank or credit union and say you have revoked authorization for the company to take automatic payments from your account. Customer service should be able to help you, and your bank or credit union might have a form for this online. Follow up by writing a letter or an e-mail. Click here for a sample letter.

After you contact your bank and the company to clarify that you have revoked authorization from the company, any additional payments initiated by that company would be errors, and you can contact your bank for a refund.

Your bank or credit union might use stop payment orders

Some banks or credit unions might recommend you send them a stop payment order, too. A stop payment order is an instruction to your bank or credit union that tells them not to make a payment to a specified company from your account. Click here for a sample stop payment order.

Banks and credit unions generally charge fees for stop payment orders.

A good idea is to follow your bank’s or credit union’s suggested process, and keep close track of your requests and the dates you made them. That way, if something goes wrong and a payment goes through after you have given your instructions, you can work with the bank or credit union to refund your account.

Monitor your accounts

Tell your bank or credit union right away if you see a payment that you did not allow or a payment that was made after you revoked authorization. Federal law gives you the right to dispute and get your money back for unauthorized transfers from your account, as long as you tell your bank in time. Click here for a sample letter.

Cancelling an automatic payment does not cancel what you owe

To cancel an ongoing contract for a service, like cable or a gym, be sure to cancel your contract with the company as well as telling it to stop automatic payments. If you cancel an automatic payment on a loan, you still have to make payments on the loan using another payment method.

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How do I stop automatic payments from my bank account? | Consumer Financial Protection Bureau (2024)

FAQs

How do I stop automatic payments from my bank account? | Consumer Financial Protection Bureau? ›

You can contact your bank and place a stop payment order on the recurring transaction. Generally, a stop payment order is only good for six months. To stop payment, you will need to notify your bank at least three business days before the next payment is scheduled to be made.

How do I stop automatic payments from coming out of my bank account? ›

You can contact your bank and place a stop payment order on the recurring transaction. Generally, a stop payment order is only good for six months. To stop payment, you will need to notify your bank at least three business days before the next payment is scheduled to be made.

Is there a way to block recurring payments? ›

Can recurring payments be canceled? Most credit card companies and banks will allow you to revoke authorization or request a stop payment order to prevent a recurring payment that hasn't been processed yet. You can also contact the company providing the service to stop future payments.

How do I revoke authorization for automatic payments? ›

Call and write your bank or credit union. Tell your bank that you have “revoked authorization” for the company to take automatic payments from your account. Click here for a sample letter. Some banks and credit unions may offer you an online form.

Can I stop automatic ACH payments? ›

Recurring ACH debit payments are able to be cancelled, but you must do so at least three business days before the payment is due.

How do you stop a payment going out of your bank account? ›

Call the company and tell them you are taking away your permission for the company to take automatic payments out of your bank account. The company's customer service should be able to help you, and there might be an online form you can use. Then, follow up by writing a letter or an e-mail.

Can a company force you to use autopay? ›

A: Under California law, a company generally cannot force a customer to enroll in auto pay without the customer's consent. If you did not agree to auto pay and repeatedly requested to be removed from it, the company should comply with your request.

What is the app that cancels recurring payments? ›

Rocket Money finds recurring subscriptions and cancels them for you.

How do I stop auto transactions? ›

You can stop auto debit transactions by contacting the company that's debiting your account, notifying your bank, and monitoring your account. You can also manage auto debit settings via online banking or mobile apps.

Can you block a payment from coming out? ›

Stopping a card payment

To withdraw consent, simply tell whoever issued your card (the bank, building society or credit card company) that you don't want the payment to be made. You can tell the card issuer by phone, email or letter.

How do you write a letter to stop automatic payments? ›

To Whom It May Concern: I currently have my payment for account number automatically withdrawn from my account # . Effective immediately, I would like to cancel these automatic withdrawals and submit this letter as written notification of my termination of your company's authorization to debit my account.

How do I get rid of autopay mandate? ›

To revoke a live mandate:
  1. On your mobile device, open the Google Pay app .
  2. At the top right, tap your profile picture.
  3. Select Autopay.
  4. In the “Live” tab, tap the mandate you want to change.
  5. Select an option: “Pause autopay” You can specify a start and end date. ...
  6. Enter your UPI PIN.
  7. Check the status in the “Live” tab.

How do I block unauthorized payments? ›

Immediately notify the bank and identify by date and dollar amount the transactions that you did not authorize. The bank will review your claim and may ask you to complete an affidavit unauthorized use.

Is there a way to block ACH payments? ›

Depending on the financial institution you work with, you may need to call customer service or visit a branch in person to place a stop on an ACH payment, while others allow you to initiate the process online.

Can I block transactions from my bank account? ›

To stop payment, you need to notify your bank at least three business days before the transaction is scheduled to be made and your bank may charge a fee. The notice to stop the transaction may be made orally or in writing. A bank can require written confirmation of an oral stop payment request.

How do I stop automatic transfers between accounts? ›

You will need to notify your bank at least three business days before the scheduled date of the transfer and inform it that you wish to stop payment. You can provide the notice orally, but the bank may require you to confirm the request in writing.

How do I stop incoming payments on my bank account? ›

To stop payment, you need to notify your bank at least three business days before the transaction is scheduled to be made and your bank may charge a fee. The notice to stop the transaction may be made orally or in writing. A bank can require written confirmation of an oral stop payment request.

How do I stop a direct debit from coming out of my bank account? ›

To cancel a direct debit from a bank account or credit card, write to your provider saying you withdraw your direct debit authorisation. Keep a copy of the email or letter, as you may need to show this to us or your provider if you make a complaint.

How do I stop unwanted subscriptions? ›

Identify all your subscriptions. Check your credit card statements for recurring payments. One easy way to do this is use a subscription tracking tool, such as Rocket Money or OneMain Trim, which finds and then helps you cancel subscriptions you no longer want. Second, opt out!

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