Before you make your claim
- To make a claim on behalf of someone else, please provide a signed letter of authority from all passengers included in the claim.
- You need to supply your name and contact details, the names of other passengers you're claiming for and their contact details, your booking reference and details of the cancelled flight.
- You can claim for as many passengers as are entitled to receive compensation, or are on the same booking. However, if there are different surnames, we will need authorisation to discuss their details and process the payment.
Compensation for British Airways flights
To claim compensation for British Airways operated flights (excluding flights operated by SUN-AIR; see information below), please contact our Customer Relations team by filling out our online compensation claim form. We will respond as soon as possible.
If you're not able to claim online, you can write to:
See Also
Solving Problems With a Business: Returns, Refunds, and Other ResolutionsClaim Compensation for your Cancelled Flight | AirHelpBiden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service FeesRefund and cancel paymentsBritish Airways Customer Relations
EU Compensation Claims
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please then allow extra time for us to process your claim.
If you already have a claim in process, you can check its status.
Compensation for SUN-AIR operated flights
To claim compensation for flights operated by our franchisee, SUN-AIR (flight numbers BA8200 to BA8299), please write to:
SUN-AIR of Scandinavia A/S
Customer Relations
Cumulusvej 10
Billund DK-7190
Denmark
