CenturyLink to start charging $1.00 a month for paper bills. (2024)

FAQs

CenturyLink to start charging $1.00 a month for paper bills.? ›

Customers who receive a paper bill for their CenturyLink High-Speed Internet service are currently charged a $1.00 Paper Bill Fee each month. Effective May 1, 2024, the Paper Bill Fee will increase to $2.00 each month. Avoid this fee by enrolling in paperless billing today.

Services added between billing cycles will be prorated and added to your first full month of service. Note: This is often why your first month's bill seems higher than expected. Charges for phone, long-distance, High-Speed Internet, digital TV and Verizon wireless (if applicable) are billed one month in advance.

If your bill seems higher than normal, it may be caused by one-time charges that have been applied to your account. You will typically find these charges listed on your bill in the sub-sections labeled One-time Charges and Usage Charges.

If you want to lower your bill, we may be able to help. Long-time customers can often get a new promotion or better rate for services. Chat with us to go over your options.

If you're leasing your modem from us, we'll cover the replacement of any equipment that is determined to be faulty or too old for optimum performance. How do you know if you're leasing your modem? You'll see a monthly charge on your bill, which may be called a "gateway" or "equipment" fee.

Are there any upfront fees for CenturyLink service? Yes, but they aren't due until you pay your first bill. There are Phone/Internet activation fees, equipment fees (if you don't have your own), shipping and handling costs, and installation fees, if applicable.

AutoPay on your closing CenturyLink bills

We send your initial closing bill out to you right after your service is canceled. If you're enrolled in AutoPay at the time you cancel your services, that initial closing bill will be paid via your normal AutoPay process.

After signing in to My CenturyLink, click on Billing in the top menu. If online bill dispute is available to you, you'll see a button for "Dispute Bill Charges" as shown in the image below. If you are not able to ask for a credit online, please contact us.

How much does internet cost per month? The median price for internet access is about $75 per month. That's according to an December 2023 analysis from Consumer Reports, which found that about two-thirds of US households pay between $50 and $100 per month for internet service.

There were three main fees CenturyLink did not disclose: a broadcast fee of $2.49 per month, a sports fee of $2.49 per month, and CenturyLink's “Internet Cost Recovery Fee, ranging from $0.99 to $1.99 per month.

Is CenturyLink losing customers? ›

CenturyLink also admitted it is losing customers after deciding to shelve its unprofitable, competing Prism TV product. The only growth on the consumer side of CenturyLink is coming from significant broadband upgrades. “In the first quarter, we saw a net loss of 6,000 total broadband subscribers.

CenturyLink Rewards is a one-stop shop for everything you need to know about your CenturyLink rewards. On CenturyLink Rewards you can: Redeem a CenturyLink Rewards offer using the instructions that were sent to you by email or mail. Track your CenturyLink Rewards status.

If your account continues to be unpaid, you will receive a late payment notice from us, and eventually your services will be suspended, and then disconnected.

Modem recycling program

We are doing our part to keep e-waste out of landfills, but we can't do it without you! Please follow the return instructions above and the link below to ship your old CenturyLink modem ^* back to us, and we will refurbish or recycle it — at no cost to you.

The bottom line? A leased modem plan costs more over a longer period of time — at least on the surface. However, many customers find it's worth that monthly cost to ensure they never have to pay out-of-pocket for a replacement or unexpected repair of their modem.

Most ISPs charge between $10 and $15 monthly for equipment, while you can generally get a modem and router for less than $200.

Cable companies bill a month in advance for the same reason that rent is paid in advance.

If you use your current phone

Prepaid plans – You pay for your usage in advance, buying a certain amount of credit for calls, texts and data. When your credit is used, you can receive calls but cannot make them. You have a certain amount of time to use your credit, for example, 30 days, before that credit expires.

Billing for your monthly plan is done in advance; charges for non-monthly products or services are billed after you incur them.

Yes, depending on the service that you sign-up for and depending on your credit score, there will be a deposit required to activate your services. If you've had CenturyLink services in the past and your services were cut off due to non-payment, a deposit will also be required.