Cellphone Insurance | Vodacom (2024)

FAQs

How to make a successful mobile phone insurance claim? ›

When reporting the incident, the insurance company will require you to provide documentation to support your claim. This may include a police report, a copy of the insurance policy, proof of ownership of the phone and proof of the incident. The documentation required may vary depending on the incident and the policy.

First, many insurance policies won't cover natural wear and tear that happens over time. Your cell phone insurance policy also isn't likely to cover you if you've made changes to your phone. For example, after-market modifications or DIY repairs may disqualify you from coverage, even if the damage is unrelated.

Is cell phone insurance worth the money? For the majority of people, it is. Most plans can come in handy if your device breaks, gets lost, or is stolen. They can help you avoid paying the full price of a replacement and protect you from accidents related to liquid damage and cracked screens.

Life happens but having a single insurance plan for your fixed and mobile Telkom devices will ensure you're always in touch. Applying is easy and claims are finalised within 7 days.

Accidental Damage from Handling or ADH is a subcategory under damage that includes drops, spills and cracked screens. Cell phone insurance designates three subcategories of damage: liquid damage, Accidental Damage from Handling and comprehensive damage, which is all other damage beyond AHD.

Mobile phone insurance protects your phone and helps to pay for repairing or replacing your handset if it gets lost, stolen or damaged.

Con: You Might Have to Pay a Small Deductible

For other damage, Upsie representatives will collect a small deductible before the repair to your phone can be made. Comparatively, the amount you pay is a small fraction compared to the typical cost for fixing a device without cell phone insurance.

You'll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.

Most phone insurance policies cover accidental damage, loss and theft. An all-risk plan will often protect you against more risks.

For Nationwide customers, Wireless Phone Protection costs: $4.25 or $7.95 per month depending on device type. For the specific monthly charge, you can visit the Services & Perks page in My Verizon. For deductible and device type information, go to phoneclaim/com/Verizon.

Can you replace your phone with insurance? ›

If you make a claim, your insurance company will try to give you a replacement of the same make and model — but it doesn't have to. So your new phone could be a different color or type. It might not even be new.

At a basic level, mobile phone insurance covers you in case your phone is lost, stolen or broken. Some policies also offer cover for: unauthorised calls. accidental damage.

Including for loss, theft, damage, breakdown or faults. You can make up to 4 claims per account in any 12-month period.

The answer: yes. When you receive your replacement device, you are required to return your damaged device with the prepaid shipping mailer that comes with the replacement.

Phone insurance can take a number of forms—either as a standalone policy or as part of your renters or homeowners insurance (more on that below). Broadly speaking, phone insurance covers damaged, stolen, or lost phones—but what's covered and what isn't will depend on the type of policy you have.

What is a Proof of Usage? The proof of usage is a document that confirms the first and the last time the handset was used. It can be provided by your Network Provider upon request.

You'll need to include copies of all paperwork that will help your claim, including receipts or medical certificates. You should also keep copies of the originals in case your claim is queried or refused. Your insurer may ask if you have other insurance that may cover the claim.

Accidental damage is physical damage that happens out of the blue and is not done on purpose. There needs to be a one-off, single event that causes the damage. This could be: Dropping and breaking your phone at home.