Cash App Support (2024)

FAQs

How long does Cash App support take to reply? ›

Where possible, when your complaint is resolved you'll receive a final response within 3 working days. If we cannot resolve your complaint within 3 working days, we'll email to update you and will send you a final response within 15 working days.

User reports indicate no current problems at Cash App.

One of the most common reasons for verification failure is the submission of incorrect or mismatched information. This includes your name, date of birth, and Social Security Number (SSN). Ensure that all details match your official documents. Cash App may require you to upload a photo of your government-issued ID.

If you need more information about our error-resolution procedures, call us at 1-800-969-1940, please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, or full debit card number.

Refunds sent to a credit or debit card usually arrive within 5 business days.

According to Cash App's terms of service [+𝟏-{𝟴44}-658-2040] , once a payment is successfully sent, it is final. This means that if you accidentally send money to the wrong person or fall victim to a scam, Cash App is not obligated to refund your money.

As of now, there is no official announcement or credible evidence to suggest that Cash App is shutting down permanently. These rumors might stem from temporary service outages or maintenance periods that are normal for any digital service.

Device compatibility issues: Cash App is not compatible with all devices. Make sure that your device is compatible with Cash App by checking the Cash App website. App cache or data corruption: Sometimes, the app cache or data can become corrupted, which can cause Cash App to not work properly.

Insufficient Balance: One of the most common reasons for a failed Cash App transfer is an insufficient balance in the sender's account. To ensure successful transactions, users must have enough funds available to cover the transfer amount, including any applicable fees.

How long does it take Cash App to verify your identity? ›

Once you have provided the required documents to verify your Cash App account, it usually takes close to 48 hours or 2 business days to verify your Cash App account and identity. You are able to do this in the Cash App mobile app.

To verify customers, we ask for their legal name, date of birth, and the last four digits of their Social Security Number (SSN). In some cases, we may also ask for the full SSN, residential address, unexpired government-issued photo ID, and/or income verification or source of funds.

Federal financial regulators are exploring allegations by two whistleblowers that Cash App, the popular mobile payment platform, and entities providing transaction services to its users performed inadequate due diligence on customers, potentially opening the door to money laundering, terrorism financing and other ...

Sending and receiving money is totally free and fast, and most payments are deposited directly to your bank account in minutes.

Q: Does Cash App have customer service support? Check out Contact Cash App Support here for all the ways you can reach out. You may also reach Cash App's support team at 1 (800) 969-1940.

You can reach Cash Support by calling 1 (800) 969-1940. We're here to help every day from 9 AM to 7 PM ET.

Investigation Timeline

The complete investigation may take up to 45 days. When it concludes, we will notify you of the result via email and a notification in your app.

Temporary Authorizations and Payment Holds

Some merchants like hotels, rental car companies, and cruise lines may put a temporary hold on your card that shows up in your transaction activity. Funds will be automatically returned to your Cash App when the hold is released, which can take up to 31 days.

Once you have provided the required documents to verify your Cash App account, it usually takes close to 48 hours or 2 business days to verify your Cash App account and identity. You are able to do this in the Cash App mobile app.